Cancellation and refund policy

Last updated 2026-11-04

Paid plans are one-time payments

ScriptYT's paid plans (Basic, Pro and Studio) are paid once for 30 days and don't renew automatically, so there is nothing to cancel. When the 30 days end, your account goes back to the free plan.

Refunds

If you're not happy with a paid plan, you can ask for a full refund within 7 days of your purchase, as long as you've used fewer than 120 credits (2 hours of Whisper transcription) on that plan. After 7 days, or once you've used 120 credits or more, the payment is non-refundable.

If a technical problem on our side stopped you from using your plan, contact us within 14 days of the payment and we'll review it, even outside these terms.

Transcripts that fail because YouTube blocks a video (private, region-blocked or age-restricted videos) don't use any of your credits.

How to ask for a refund

Email support@scriptyt.com with the subject "Refund request" and the email address you signed in with. We reply within 2 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days.